At the Banyo Clinic we are committed to providing excellence in patient care. This page contains patient information to help you understand how the clinic operates.

If you have further questions about the Banyo Clinic, please don’t hesitate to contact us.

Accidents & Emergencies

Please phone reception on 07 32675088 first if possible to assist us in preparing for your arrival and provide advice as appropriate. Urgent cases will be triaged promptly. In case of life-threatening emergency or serious injury, such as chest pain, severe bleeding , shortness of breath etc, please call triple zero (000) directly.

Confidentiality

Please telephone the surgery first if possible and we will discuss with you what maybe the best action to take. Urgent cases will be treated promptly. Extreme caes such as chest pain, severe bleeding, shortness of breath etc. should be managed by calling an ambulance or on triple zero (000) or presenting to the nearest hospital.

Drugs of Addiction

This practice strictly follows the Department of Health guidelines concerning the prescribing of sedatives, strong analgesics and narcotics. Prescriptions of such medications will only be provided under appropriate clinical circumstances with supporting medical documentation. No Schedule 8 drugs (drugs of addiction) kept on the premises.

GP Registrars

Banyo Clinic is an accredited training practice committed to quality training and education of our GP registrars. Our GP registrars offer comprehensive and quality medical care under the guidance of our senior doctors who are all fellows of the Royal Australian College of General Practitioners.

Infection Control

All non disposable instruments are sterilised in accordance with the Royal Australian College of General practitioners standards & guidelines . We use an S class autoclave for this process and it is regularly serviced and tested to ensure we meet or exceed current sterilisation standards.

Interpreter Service

Banyo Clinic accommodates a diverse multicultural population. As provisions of quality medical care require accurate and concise communication between patient and doctor, we encourage non-English speaking patients to utilise the Government funded (no cost to patient) translating and interpreting service (TIS). This also protects the privacy of the patient and assists them in discussing issues of a personal nature. A government funded interpreting service (AUSLAN) is also available for patients who are deaf and use Australian Sign Language. Please let our staff know at the time of booking, if you require one of these services.

Length of Appointments

Our standard consultation is 15 minutes in duration. During a standard consultation, our doctors are usually able to address your presenting health concerns. The clinic recognises that sometimes patients have complex or multiple issues that will require extra time to address these concerns. If you feel you may require a longer consultation please advise reception when booking your appointment or select a 30 minute consultation when booking online. If you are uncertain to the length of consultation you require, please phone reception on 07 3267 5088 to discuss further.

Maintaining up to date contact information

Please keep our reception staff informed of any changes to your name, address, phone number, Healthcare card, Pension or Medicare Card numbers. We also record contact information regarding your next of kin and emergency contact, for use in emergency situations.

Billing Information

  • Our Billing policy is such that all doctor at Banyo Clinic bulk bill children 16yrs & under, Commonwealth Concession /Healthcare Card holders & DVA Card holders, with current Medicare Card, Monday to Friday between 8am - 5pm. Please note  before 8am, after 5pm, weekends and public holidays will attract a higher Privately Billed after hours fee. Otherwise, standard consultations for non-concession card holders have a gap fee of approximately $40.00 above your Medicare rebate. Extended consultation and extended care item numbers and consultations without appointments may attract a higher gap fee - please see reception before your appointment if you have any concerns.
  • Please note, that different fees also apply for Workcover, some procedures, Q fever consultations and vaccinations, medicals (including workplace, pre-employment, commercial drivers license and taxi) as well as after hours consults. Lap band adjustments are not bulk billed. Please ask reception for more information.
  • Accounts are to be settled the day of consultation.
  • After your account is settled we can usually electronically transmit your medicare claim and - with the swipe of you cheque or savings card - have Medicare transfer your rebate into your account, within 30 seconds.
  • If you anticipate that you will have any trouble meeting your fee payments, please talk to one of our friendly receptionists before your appointment with the Doctor.

Medical Certificates

An appointment with the doctor is required to obtain a medical certificate. A medical certificate is a legal document, as such cannot be backdated. They will be issued for medical conditions where the doctor deems time off is required.

Communication Policy

  • In the event of an emergency, please call an ambulance on 000.
  • Doctors at this practice can be contacted during normal surgery hours. Please advise the Receptionist of your request/problem and in most cases they will relay the message and arrange the appropriate follow-up.
  • If you have any suggestions for improving our service we would like to hear from you as we take your concerns, suggestions and complaints seriously. Please complete one of our feedback forms, which can be found under the 'Contact Us' tab on this website or at the reception desk. Alternatively you may speak to our Practice Manager.
  • If you wish to take the matter further or feel the need to discuss the matter outside the surgery, the Health Quality & Complaints Commission will consider your health care related complaint and can be contacted on 1800 077 308 or at GPO Box 3089, Brisbane, QLD, 4001.

Cancelling Appointments

If you are unable to attend your scheduled appointment, please phone reception on 07 3267 5088 to cancel or rebook your appointment. Due to high demand for appointments, cancellations should be notified ideally at least 2 hours prior to scheduled time where possible, to allow other patients to be fitted in with the doctor. Repeated missed appointments may result in a fee charged or future appointments not being offered.

Referrals

A consultation with a doctor is required for a referral to a medical specialist, as it is important that the referral is appropriate and the relevant up to date medical information is included. Referrals are usually valid for twelve months from the date it was written, and as referrals can not be backdated, please ensure you have an up to date referral prior to your specialist appointment. Failure to have a valid referral will result in losing the  Medicare rebate entitlement for the specialist appointment.

Patient Health Information Management

Your doctor will only collect information that is relevant to you medical care. If you are uncertain as to why information is being requested, please ask your doctor. What type of information does the practice collect? Your doctor needs information about your past and present health in order to provide you with high quality care. Information is called “personal health information” if it concerns your health, medical history or past or future medical care and if someone reading it would be able to identify you. This Practice follows the Guidelines on Privacy in the Private Health Sector developed by the Office of the Federal Privacy Commissioner. This means that your personal health information is kept private and secure. This Practice has a written policy on how your personal health information is handled and it is available to all patients for inspection. Where does the practice store my 'personal health information'? We store your personal health information in a medical record. Your doctor will do his/her best to make sure that your medical record:
  •   Is accurate, comprehensive, well organized and legible.
  •   Is up to date.
  •   Has enough information to allow another doctor to care for you
  •   Does not contain offensive or irrelevant comments about you.
  •   Contains a summary of your care and
  •   Can be used to remind you, with your permission, to return for follow ups, check ups and review.
  Will my health information be provided to others? The doctor(s) in this Practice respect your rights to decide how your personal health information is used or disclosed (for example to other doctors). In all but exceptional circumstances, personal information that identifies you will be sent to other people only with your consent. Gaining your consent is the guiding principle. Sometimes it is important that other people are involved in your care, such as other doctors, and they are informed of relevant parts of your medical history so they can best care for you. After discussion with you, your doctor will write a letter to the other doctor, which will either be posted or given to you to take to them. If you have any concerns about this, discuss them with your doctor. In most group practices it is customary for all doctors in the practice to have access to all the medical records. If you have any concerns about other doctors at this Practice being able to see your records discuss your concerns with your doctor.
  • We consider that patients attending this Practice expect that information provided will be used only to assist in managing their health care.  We also consider that patients would reasonably expect that selected personal health details will be disclosed to other health services directly involved in providing a health service to the individual.
Unless you would reasonably expect it, your doctor will not disclose your personal health information to a third party unless:
  •   You have consented to the disclosure: or
  •   This disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent. For example you might be unconscious after an accident;
  •   Your doctor is legally obliged to disclose the information (e.g. notification of certain infectious diseases or suspected child abuse, or a subpoena or court order); or
  •   The information is necessary to obtain Medicare payments or other health insurance rebates
  •   This disclosure is necessary for the doctors in the Practice to carry out a review of their Practice for the purpose of improving the quality of care provided and the activity has been approved under Commonwealth or State legislation or by a medical college. This provides safeguards to protect the confidentiality of the information provided; or
  •  There is an overriding public interest in the release of the information.
In any of the above cases only information necessary to achieve the objective will be given. If you are concerned about any related use or disclosure of your personal health information you should speak to your GP (or practice staff, if appropriate) about your concerns.   How do I access my 'personal health information'? You have access to the information contained in your medical record. We believe that sharing information is important for good communication between you and your doctor and for optimal health care. Information in your record can be provided to you by way of an accurate and up to date summary of your care, for instance if you are moving away and are transferring to a new doctor. Do not hesitate to ask your doctor if you want a summary of your care for any reason.   If you request a summary or direct access to your full medical record your doctor may need to take out any information provided by others on a confidential basis. Your doctor will also need to consider the risk of any physical or mental harm to you or any other person, which may result from disclosure of your health information. There are sometimes circumstances in which access may be denied however you will be advised of the reasons if this is the case.   In most circumstances, however, your doctor will be pleased to provide a full explanation of the health summary of medical record provided. A small but reasonable administration fee may be charged to provide such access as well as time with your doctor.   What happens if I feel the information in my record is wrong? If you find that the information in your record is not accurate, complete or up-to-date, you can request to have it corrected.  The doctor may update it via a note or additional information in your record.  We don't recommend erasing information from your record as this may cause it to be incomplete.

Refusal of Service

To ensure patient and staff safety, Banyo Clinic reserves the right to refuse service to patients if they appear to pose a threat through threatening, abusive, disruptive or aggressive behavior. These behaviors will not be tolerated and will be referred to the police where appropriate.

Repeat Prescriptions

Generally, a consultation with a doctor is required to obtain a prescription. This is to ensure that the appropriate medication is prescribed and to allow the doctor to assess the ongoing needs and effectiveness of such medication. If you have seen your doctor within the last two weeks, an appointment may not be required. Please phone reception on 07 3267 5088 to request your prescription. In this situation, a small administration fee of $11.00 will apply and please allow 24 hours for your request to be processed.

Recall and Reminder System

As part of our commitment to your ongoing medical care, our practice utilises an in-house recall system for clinically significant results. Results are not given over the phone. Please make a follow up appointment by phoning reception on 07 3267 5088 to obtain your results. Our in-house reminder system, for pap smears, immunisations and other health initiatives is a friendly reminder that these health checks are due. Our practice also participates in national/state reminder systems and registrars, such as Breast screen and the Queensland Pap smear registry. Please inform our reception or doctor should you wish to be excluded from one or both of these reminder systems.

Results

To comply with the privacy legislation we cannot give results to patients or family members over the phone. If you are expecting results please make a follow-up appointment with our reception on 07 32675088, generally with 4-5 days after the test has been completed, with the requesting doctor.

Teaching Practice

As a committed and recognized teaching practice we regularly have medical students sitting in with our doctors. Your permission for the student to sit in on your consultation will be sought prior to your appointment. Please inform reception if you prefer not to have the student present during your consultation.